For all customized proposals, a 50% deposit is required to confirm the booking. The remaining balance is due one week before the scheduled service.

• Free cancellation up to 7 days before the service, subject to a €60 administration fee.
• Cancellations made less than 7 days before the service: the deposit is non-refundable.

Payments can be made by:

• Secure credit card payment through our bank's encrypted payment gateway.
• Bank transfer.

Payment details will be provided once your proposal has been confirmed.

If you are unable to travel to Valencia due to documented force majeure circumstances that prevent your trip, we will refund 100% of the amount paid.

Each case will be assessed individually, and supporting documentation may be requested.

For private tours and one-day experiences, I usually reply within 24 to 48 hours.

If your enquiry is received over the weekend or on a public holiday, I will respond on the next working day. Response times follow the Madrid (Spain) time zone.

A €100 itinerary planning fee is required before work begins. This covers the time dedicated to researching, designing and preparing your customised travel proposal.

For tailor-made itineraries of more than three days, please allow up to four working days to prepare your personalised proposal.

Should you decide to book your journey with Private Tours Valencia, this fee will be deducted in full from the total cost of your trip.

Once the proposal has been approved, a 50% deposit is required to confirm the booking and secure all services.

You are welcome to contact me by WhatsApp or telephone, and I will reply as soon as possible.

However, if I am accompanying guests during a private experience, I may not be able to answer calls immediately.

Email is always the preferred way to get in touch, as it allows me to review your enquiry carefully and provide a more complete and personalised response.

Yes. If you or someone in your group has mobility requirements or any other accessibility needs, please let me know at least one week in advance.

This allows me to adapt the itinerary and ensure the experience is as comfortable as possible.

Although this is extremely uncommon, a tour may need to be cancelled due to force majeure, including illness, personal emergencies or circumstances beyond my reasonable control.

If this happens, you will be offered the choice of rescheduling your experience or receiving a full refund.

Yes. If you require an invoice, simply provide your billing details and it will be sent to you by email within 24 hours.

Yes.

All Private Tours Valencia services are operated through Ambia Tours, a fully licensed and bonded Travel Agency and Tour Operator in Spain.

License Number: CV-Mm 1127 – V

The company also holds the required Professional Liability Insurance, ensuring that all services are provided in full compliance with Spanish travel regulations.